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Please note: This policy applies exclusively to Business-to-Business (B2B) transactions. By placing a wholesale order with us, you agree to the terms outlined below.
1. Reporting Discrepancies & Incorrect Items: All orders must be inspected immediately upon delivery. Any discrepancies, shortages, incorrect items received, or items damaged in transit must be reported within 5 days of receipt to be valid.
• Contact: All issues must be reported to wholesale@lisaangel.co.uk.
• Required Info: Please email us with your order/invoice number, a clear photo of the item/issue, and a brief description.
2. Non-Returnable Items & Specific Conditions: We do not offer returns or exchanges for "change of mind" or unsold stock. All wholesale sales are final, and we only accept returns for faulty goods (see Section 3). Please note the strict conditions for the following items:
• Earrings: For hygiene reasons, earrings cannot be returned under any circumstances unless they arrive with a manufacturing fault.
• Bespoke Orders: Customized orders are non-returnable. If a manufacturing fault is claimed, these will be reviewed strictly on a case-by-case basis.
3. Faulty Goods & Warranty: If a product is found to be faulty or damaged, we offer the following protections. (Please note: Slight variations in colour, texture, or natural stones are inherent to jewellery design and do not constitute a manufacturing fault).
• 45-Day Window: We offer a 45-day return period on all damaged or faulty items.
• Jewellery Warranty: We provide a 3-month warranty for tarnished plated jewellery items. Exclusion: This warranty is void if the tarnishing or damage is a result of improper care by the retailer or end-consumer (e.g. exposure to perfumes, cosmetics, water, or harsh chemicals).
• Resolution: For valid faults, you will have the choice of a replacement (if the item is in stock) or a credit note for the price paid.
• Proof of Purchase: An original order or invoice number is required.
• Contact: All issues must be reported to wholesale@lisaangel.co.uk.
• Required Info: Please email us with your order/invoice number, a clear photo of the item/issue, and a brief description.
4. Credit Notes & Refunds:
• Usage: Credit notes must be used against your next order within 6 months of issue.
• Refund Eligibility: Credit notes issued for validated faulty goods can be submitted for a full refund, which we aim to process within 1–5 working days.
5. Return Logistics:
• Verification: We may require you to return the faulty item to us before issuing a replacement or credit.
• Return Labels: If we require the item to be sent back, we will provide a free returns label.
• Condition: Items must be returned in the condition they were received, including all original packaging, barcodes, and tags where possible. Please ensure products are carefully packaged to prevent further damage in transit.
6. Limitation of Liability: Our liability under this policy is strictly limited to the replacement value of the faulty goods or a refund of the original purchase price. We are not liable for any consequential loss, loss of profit, or third-party claims arising from the supply of faulty, damaged, or delayed goods.